• Morphy Richards
  • Electrolux
  • AEG
  • The Shop Direct Group
  • Swan

Welcome To DPDomestics

DPDomestics specialise in small domestic appliances. Vacuum Cleaners and Microwaves are our speciality but we also currently deal with Irons, Kettles, Toasters, Coffee Makers, Steam Generators, Steam Mops, Deep Fat Fryers etc.

We have over 15 years experience in the domestic appliance industry and our clients currently include: Vax, Morphy Richards, Hoover / Candy, Electrolux, Zanussi, Dirt Devil, AEG, Shop Direct Group and Swan.


Example 1

A customer orders a product from their catalogue company but does not like the style or colour of it when it arrives. They return this item where the manufacturer would generally have to reimburse the catalogue company for this unused return. This is where DPDomestics can help! We go into the catalogue returns warehouses, fully inspect, PAT test and re-box the item to make sure that it is in pristine and unused condition and then return the item back to warehouse stock thus eliminating the need for the manufacturer to reimburse the cost of this item to the catalogue company.


Example 2

A customer returns a vacuum cleaner to their catalogue company due to it not performing as it once did. However, DPDomestics engineers on examining the product see that the item has been abused and that the vaccum cleaner has not been maintained according to the manufacturer's guidelines. DPDomestics return such items back to the customer with guidelines on how to rectify the situation. In this instance the catalogue company retains a sale and the vacuum manufacturer does not have to reimburse the cost of the item.


Example 3

A customer orders a microwave oven that has is found to be faulty on delivery. The customer returns the faulty item to their catalogue company. DPDomestics engineers repair and PAT test the item so that it may be sold on as a graded machine that is fully functional but not "as new". Once again this means that the item still has a resale value for the manufacturer or Catalogue Company.